Posted: September 22, 2017
Posted: August 28, 2017
Using insight and research to understand need space and opportunities, we provide both strategic and creative direction when creating or redefining a brand. By understanding the drivers of demand, we connect the brand to the customer.
Customer and Stakeholder interviews Business reviews Competitor reviews Industry reviews Research and Analytics
We design brand strategies that deliver upon business imperitives. We believe a brand is a relationship, and therefore the strategic foundation is key to succeeding.
We follow a rigorous process in developing brands that are positioned distinctively, relevantly and competitively in the market they operate in.
Using growth as our foundation, we design strategic and creative foundations that unpack what our clients are best in the world at and most passionate about. We define the purpose of the business, underpinned by what the business offers and how it offers its products and services, and then best position our clients in the market.
Organise the customer facing structure of our clients’ brands within a portfolio and align to the business strategic imperatives of the business, ensuring clear navigation of the brand and maximising sell across the value chain.
Develop a strategic expression of the brand strategy by stakeholder or target audience group. This journey involves identifying what to communicate at each level and how the brand should engage with the audience.
We follow a journey of defining strategically relevant names that are ownable. Through the naming design journey we will develop a name that communicates the business and its offering, ensuring success across geographies and cultures.
Customer Journey/Experience Mapping
Design and define the customer brand experience roadmap: a complete experience from awareness, trial and repurchase, across all touchpoints to take it to market in a clear and compelling way. We work with our client teams to bring people, systems, and processes together for maximum customer experience.
Employee Value Proposition and Brand Engagement
Our objective is to achieve change that aligns to the business objectives by providing clarity of purpose, translating values into tangible behaviours and training employees to understand the importance of their individual roles. Designing the right EVP and culture becomes a real and tangible attaction and retention strategy, aligned to the business objectives.